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Consumer registration

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Consumer registration

Use the Consumer Service Portal to register and create a consumer profile.

Before you begin

Role required: none

About this task

When a consumer successfully completes the self-registration process from the Consumer Service Portal, a record of the consumer registration is created and stored in the Consumer Users table [csm_consumer_user] and the Users table [sys_user]. The consumer is also granted the consumer [sn_customerservice.consumer] role.


  1. Navigate to the Consumer Service Portal.
  2. Click Register in the portal header.
  3. Fill in the fields on the registration form.
    Your email address must be unique. If you enter an address that is already in the system, you receive an error message. You can try again with a different email address.
  4. Enable the Security Code check box, complete the CAPTCHA validation, and click Verify.
    The Consumer Service Portal uses the Google re-CAPTCHA service.
  5. Enable the check box to agree to the privacy policy and to the community terms and conditions.
  6. Click Submit.
    If the fields on the registration form are filled out correctly, your registration is completed and you are logged in to the Consumer Service Portal.