Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform App Engine
Table of Contents
Choose your release version
    Home London Application Development Now Platform App Engine Web services XML web service

    XML web service

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    XML web service

    The Now Platform supports programmatic retrieval of XML data through a URL query (HTTP GET request).

    The request is triggered by use of a URL parameter. The following XML-based export formats from a URL query are supported.

    Table 1. XML-based export formats
    Export Processor URL Syntax Example URL
    Schema ?SCHEMA https://instance_name.service-now.com/incident.do?SCHEMA
    XML ?XML https://instance_name.service-now.com/incident.do?XML
    XSD ?XSD https://instance_name.service-now.com/incident.do?XSD
    An example XML document retrieved using a URL with the following pattern https://instancename.service-now.com/change_request.do?XML is displayed below. Access control is protected using Basic Authentication.
    <xml>
      <change_request>
        <description>Please install new Cat. 6500 in Data center 01</description>
        <category>Hardware</category>
        <due_date/>
        <scope>3</scope>
        <comments/>
        <knowledge>false</knowledge>
        <active>true</active>
        <phase>requested</phase>
        <justification/>
        <cab_date/>
        <review_date/>
        <sys_created_on>2009-04-14 23:14:14</sys_created_on>
        <correlation_id/>
        <follow_up/>
        <sys_domain>global</sys_domain>
        <close_notes/>
        <urgency>3</urgency>
        <change_plan/>
        <business_duration/>
        <sys_id>46cb2f54a9fe198101cf6814a2754606</sys_id>
        <state>1</state>
        <reason/>
        <closed_at/>
        <closed_by/>
        <sys_updated_on>2009-12-21 23:47:15</sys_updated_on>
        <contact_type>phone</contact_type>
        <group_list/>
        <risk>3</risk>
        <assignment_group/>
        <sys_updated_by>pat.casey</sys_updated_by>
        <production_system>false</production_system>
        <approval_history/>
        <sys_created_by>glide.maint</sys_created_by>
        <end_date>2009-12-21 00:30:00</end_date>
        <order/>
        <variables/>
        <calendar_duration/>
        <work_start/>
        <backout_plan/>
        <start_date>2009-12-20 19:30:00</start_date>
        <correlation_display/>
        <made_sla>false</made_sla>
        <location/>
        <test_plan/>
        <approval_set/>
        <sys_class_name>change_request</sys_class_name>
        <sys_mod_count>6</sys_mod_count>
        <review_comments/>
        <phase_state>open</phase_state>
        <time_worked/>
        <type/>
        <implementation_plan/>
        <priority>1</priority>
        <user_input/>
        <work_end/>
        <rejection_goto/>
        <upon_reject/>
        <requested_by_date>2009-04-08 00:00:00</requested_by_date>
        <delivery_plan/>
        <parent/>
        <delivery_task/>
        <short_description>Install new Cisco</short_description>
        <assigned_to>681b365ec0a80164000fb0b05854a0cd</assigned_to>
        <approval>requested</approval>
        <escalation>0</escalation>
        <review_status>3</review_status>
        <impact>3</impact>
        <watch_list/>
        <cmdb_ci/>
        <cab_recommendation/>
        <work_notes/>
        <sla_due/>
        <company/>
        <wf_activity/>
        <upon_approval/>
        <expected_start/>
        <requested_by/>
        <opened_at>2009-04-14 23:14:14</opened_at>
        <number>CHG0000008</number>
        <opened_by>glide.maint</opened_by>
        <activity_due/>
      </change_request>
    ...
    </xml>
    
    Related concepts
    • Web services security

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      XML web service

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      XML web service

      The Now Platform supports programmatic retrieval of XML data through a URL query (HTTP GET request).

      The request is triggered by use of a URL parameter. The following XML-based export formats from a URL query are supported.

      Table 1. XML-based export formats
      Export Processor URL Syntax Example URL
      Schema ?SCHEMA https://instance_name.service-now.com/incident.do?SCHEMA
      XML ?XML https://instance_name.service-now.com/incident.do?XML
      XSD ?XSD https://instance_name.service-now.com/incident.do?XSD
      An example XML document retrieved using a URL with the following pattern https://instancename.service-now.com/change_request.do?XML is displayed below. Access control is protected using Basic Authentication.
      <xml>
        <change_request>
          <description>Please install new Cat. 6500 in Data center 01</description>
          <category>Hardware</category>
          <due_date/>
          <scope>3</scope>
          <comments/>
          <knowledge>false</knowledge>
          <active>true</active>
          <phase>requested</phase>
          <justification/>
          <cab_date/>
          <review_date/>
          <sys_created_on>2009-04-14 23:14:14</sys_created_on>
          <correlation_id/>
          <follow_up/>
          <sys_domain>global</sys_domain>
          <close_notes/>
          <urgency>3</urgency>
          <change_plan/>
          <business_duration/>
          <sys_id>46cb2f54a9fe198101cf6814a2754606</sys_id>
          <state>1</state>
          <reason/>
          <closed_at/>
          <closed_by/>
          <sys_updated_on>2009-12-21 23:47:15</sys_updated_on>
          <contact_type>phone</contact_type>
          <group_list/>
          <risk>3</risk>
          <assignment_group/>
          <sys_updated_by>pat.casey</sys_updated_by>
          <production_system>false</production_system>
          <approval_history/>
          <sys_created_by>glide.maint</sys_created_by>
          <end_date>2009-12-21 00:30:00</end_date>
          <order/>
          <variables/>
          <calendar_duration/>
          <work_start/>
          <backout_plan/>
          <start_date>2009-12-20 19:30:00</start_date>
          <correlation_display/>
          <made_sla>false</made_sla>
          <location/>
          <test_plan/>
          <approval_set/>
          <sys_class_name>change_request</sys_class_name>
          <sys_mod_count>6</sys_mod_count>
          <review_comments/>
          <phase_state>open</phase_state>
          <time_worked/>
          <type/>
          <implementation_plan/>
          <priority>1</priority>
          <user_input/>
          <work_end/>
          <rejection_goto/>
          <upon_reject/>
          <requested_by_date>2009-04-08 00:00:00</requested_by_date>
          <delivery_plan/>
          <parent/>
          <delivery_task/>
          <short_description>Install new Cisco</short_description>
          <assigned_to>681b365ec0a80164000fb0b05854a0cd</assigned_to>
          <approval>requested</approval>
          <escalation>0</escalation>
          <review_status>3</review_status>
          <impact>3</impact>
          <watch_list/>
          <cmdb_ci/>
          <cab_recommendation/>
          <work_notes/>
          <sla_due/>
          <company/>
          <wf_activity/>
          <upon_approval/>
          <expected_start/>
          <requested_by/>
          <opened_at>2009-04-14 23:14:14</opened_at>
          <number>CHG0000008</number>
          <opened_by>glide.maint</opened_by>
          <activity_due/>
        </change_request>
      ...
      </xml>
      
      Related concepts
      • Web services security

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login