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Set up Software Asset Management

Set up Software Asset Management

Set up Software Asset Management after you have received your subscription and before configuration.

Before you begin

Role required: sam_admin

About this task

Once you have requested and obtained your Software Asset Management subscription from ServiceNow personnel, complete these steps to set up Software Asset Management before you begin to use it.

Procedure

  1. Determine whether you are currently running the ITSM Software Asset Management feature of Asset Management using the Software Asset Management plugin.
    Check the list of plugins to see if the Software Asset Management (com.snc.software_asset_management) plugin is active.
    • If so, complete the Software Asset Management migration procedure.

      This step automatically converts and adds new tables, forms and lists, fields and values, and disables deprecated functionality. It also contains manual procedures for you to complete for successful migration.

    • If not, proceed to the next step.
  2. Run the Migrate software installs script.

    This step copies records from the [cmdb_software_instance] table to the [cmdb_sam_sw_install] table, so that any previously discovered software installs are utilized by the Software Asset Management application.

  3. Determine whether Discovery is activated.
    Check the list of plugins to see if the Discovery plugin is active.
    • If not, request and configure Discovery, which is essential for Software Asset Management normalization.

      For more information, see Discovery.

    • If so, proceed to the next step.
  4. Proceed to Get started with Software Asset Management to begin using the Software Asset Management application in your environment.