Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Manually normalize a software discovery model

Manually normalize a software discovery model

You can edit a software discovery model to manually normalize discovered software that has not been fully normalized (partially normalized, publisher normalized, or match not found) on the Software Discovery Models form so that it can be reconciled.

Before you begin

Role required: sam_user

About this task

If the information automatically added to the software discovery model is incomplete, you can add the missing fields to manually normalize the software discovery model.

Procedure

  1. Navigate to Software Asset > Discovery > Discovery models and open a discovery model record that has a normalization status of Partially Normalized, Publisher Normalized, or Match Not Found.
  2. Fill in the Publisher, Product, Version, and Edition fields, as appropriate.
  3. Click Normalize.
    The normalization status is set to Manually Normalized.