Software Asset Management roles Software Asset Management adds the following roles. Table 1. Roles Role Description sam_admin Inherits the sam_user role and has permission to run reconciliation and manage reclamation rules. sam_user Able to access all features except administrative. sam_developer Inherits the sam_admin role and is able to write scripts on the platform. Comparable to the script-writing privileges granted to a sys_admin. Note: Must be a trained ServiceNow administrator. Users with the sam_user or sam_admin role can view and refresh the overview page.