View request status Use ServiceNow's web-based interface to view the status of a request. About this taskDemonstrates how to make requests through the service catalog in the service portal and the platform UI, and how to check the status of requested items. This video covers: Requesting an item in the Service Portal; Checking the status of requested items; Requesting an item using Self-Service Procedure Navigate to Self-Service > Requested Items. Click your order number to view details. View the order's progress in the Stage field.