Add a knowledge article link to a post or reply

Use the ID of a knowledge article to post it as a reply to a live feed conversation.

  1. While composing a post or reply, type the ID of the knowledge article you want to link to. You do not need to identify the knowledge article ID as a hyperlink; live feed recognizes it as such and automatically converts it into a link when the message is posted.
  2. When you are finished entering your message, click Post or Reply.
    Figure 1. KB link
    KB link