Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Mention a user in a Connect conversation

Mention a user in a Connect conversation

You can get someone's attention in a group conversation by mentioning them.

Before you begin

Role required: none

About this task

Users can set their notification preferences so they receive notifications only when they are mentioned. Mentioning a user creates a shortcut to view their basic information and send them a direct message.

Procedure

  1. Open a Connect group conversation.
  2. In the message field, type the @ character.
    A suggestion menu appears with the names of the conversation members.
  3. Select the person you want to mention and send the message.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.