Connect administration Administrators can configure various performance settings and features that impact both Connect Chat and Connect Support. Note: There are also administrative options specifically for Connect Chat or Connect Support. For more information, see Connect Chat administration and Connect Support administration. Domain separation in Connect Support and Connect ChatThis an overview of how domain separation works in Connect Support and Connect Chat, and the expected interactions across domains to support multiple tenants. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.Properties for ConnectThe Connect Properties page provides several configuration options for Connect.Configure the polling intervalThe polling interval determines how frequently the system polls for new Connect messages.Disable the Connect overlayThe Connect overlay is enabled by default and is integrated with the standard user interface. You can disable the Connect overlay.Customize the Connect audio notification soundYou can replace the default Connect audio notification sound with an audio file of your choice.Administer Connect actionsYou can create or modify Connect actions to provide custom functionality in Connect Chat or Connect Support conversations.Configure the fields on a record card in ConnectWhen a record is either linked to or create from a Connect conversation, the details of the record display as a card in the chat window.