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Vote on a question or answer

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Vote on a question or answer

As a Social Q&A user you can vote on a question or answer to promote it.

Before you begin

Role required: None

About this task

Vote up questions that you want users to answer, and answers that you believe accurately resolve questions. Alternatively, vote down questions that you do not find useful, or answers that you believe are incorrect. You can vote for each question or answer only once, but you can change your vote.

Answers with a higher score appear above answers with a lower score when viewing a question. A pinned answer appears above other answers regardless of votes.

Note: You cannot vote for your own questions or answers.


  1. Navigate to Self-Service > Knowledge.
  2. Select a question.
  3. Click the up or down arrow next to the question or answer you want to vote on.
    The score for that question or answer changes depending on your vote.

What to do next

You can change your vote by clicking the other arrow.