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Enable social Q&A for a knowledge base

Enable social Q&A for a knowledge base

As a knowledge manager, you can enable social Q&A for a knowledge base you manage.

Before you begin

Role required: knowledge_manager

About this task

You can set the limit for the number of times users can post questions, answers, and comments, or subscribe to the questions using the Knowledge Social Q&A properties.

All Social Q&A questions and answers are associated with a knowledge base. The Enable social questions and answers check box on the Knowledge Base form controls if users can view and ask questions.

Social Q&A uses user criteria from the knowledge base to determine which users have access to questions. A user must meet the criteria defined in the knowledge base Can Read related list to view or contribute to Social Q&A questions, answers, and comments associated with that knowledge base.
Note: The Can Contribute related list does not control the ability to contribute to Social Q&A. Users that meet the Can Read criteria for a knowledge base can also contribute questions, answers, and comments.

Procedure

  1. Navigate to Knowledge > Knowledge Bases.
  2. Select a knowledge base you manage.
  3. Select the Enable social questions and answers check box.
    This check box only appears if the Social Q&A plugin has been activated.
  4. Click Update.

What to do next

You can disable Q&A for a knowledge base by clearing the Enable social questions and answers check box. Disabling Q&A does not delete existing questions and answers associated with this knowledge base, but prevents users from browsing or searching for those questions and answers.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.