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Social Q&A tags

Social Q&A tags

Tags organize questions and provide information about the question subject matter.

Social Q&A shares available tags with other applications allowing you to organize records consistently across the instance. Tags are stored on the Tags [label] table.

You can view a list of tags and filter by tag from the knowledge homepage. Clicking on a tag displays a list of knowledge articles and questions with that tag.

Only users who can edit a question can edit the associated tags. By default, only the question owner and knowledge managers can add or remove tags on questions.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.