Users can search for specific questions from the knowledge homepage.
Social Q&A uses knowledge search to provide search results. Searching knowledge returns
questions that contain the search terms in the question title or the question details, or in the
By default, knowledge search results include both knowledge articles and questions. You can
filter results using knowledge search controls, such as filtering by knowledge base or
Social Q&A results also appear with knowledge articles when using global search.
Social Q&A uses the Contextual Search feature to generate search results. Questions appear
in Contextual Search results, such as when creating an incident. The Social QA Question Search
Context and Social QA Question Searcher records define the Social Q&A search. To ensure
Social Q&A search functions as intended, do not modify these records.