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Orchestration ROI premium reports

Orchestration ROI premium reports

The premium dashboard provides detailed reports on calculated savings over time.

The ROI premium reports require the Orchestration - ROI Premium plugin and are built using Performance Analytics. The Orchestration - ROI Premium plugin is dependent on the Performance Analytics - Premium plugin which requires a separate subscription.
Important: You must activate the Performance Analytics scheduled collection job before Orchestration ROI premium can display data.

To access the ROI premium dashboard, navigate to Orchestration > ROI Reports > Premium Dashboard.

ROI By Category tab

The ROI By Category tab contains three reports showing the calculated savings over time by category.

Figure 1. Calculated savings monthly by category
Calculated savings monthly by category
Table 1. Premium reports for calculated savings over time by category
Report Description
ROI - Monthly By Category Shows the calculated savings each month by category. The chart displays the total calculated savings against the calculated savings for each category.
  • Type: Column chart
  • Table: Detailed Savings Report [detailed_savings_report]
ROI - By Category Shows the trend of calculated savings by category.
  • Type: Spline chart
  • Table: Detailed Savings Report [detailed_savings_report]
ROI - Running Sum 12 month period Shows the running sum of calculated savings for all categories in the last 12 months.
  • Type: Area chart
  • Table: Detailed Savings Report [detailed_savings_report]

ROI By Automation Entry

The ROI By Automation Entry tab contains two reports showing the calculated savings over time by automation entry.

Figure 2. Calculated savings for the current month by automation entry
Calculated savings for the current month by automation entry
Table 2. Calculated savings over time by automation entry
Report Description
ROI By Automation Entry Shows the current month’s calculated savings for each automation entry.
  • Type: Column
  • Table: Detailed Savings Report [detailed_savings_report]
ROI - By Automation Entry Top 10 List Shows the top 10 automation entries that have the most calculated savings in the current month.
  • Type: Scorecard
  • Table: Detailed Savings Report [detailed_savings_report]

Activate Orchestration ROI premium reports

To view the Orchestration ROI premium reports, you must activate the Orchestration - ROI Premium (com.snc.runbook_automation.roi_premium) plugin.

Before you begin

The Orchestration - ROI Premium plugin requires the Performance Analytics - Premium plugin, which must be purchased separately.

Role required: admin

About this task

The Orchestration - ROI Premium plugin is included with an Orchestration subscription, but must be activated by request.

Procedure

  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.

Schedule Orchestration ROI calculations for premium reports

Orchestration ROI premium reports use a Performance Analytics job that must be activated before premium reports can be generated.

Before you begin

Role required: orchestration_manager, admin

About this task

The scheduled job required to calculate premium ROI reports is called [PA ROI] Historic Data Collection and is installed with the Orchestration - ROI Premium [com.snc.runbook_automation.roi_premium] plugin. This job is not active by default.

Procedure

  1. Navigate to Performance Analytics > Data Collector > Jobs.
  2. Search for the [PA ROI] Historic Data Collection job.
  3. Select the Active check box.
  4. The scheduling options appear for the value selected in the Run field.
    For instructions on creating a schedule, see Create or schedule a data collection job.
  5. To execute the schedule directly from the job definition, click Execute Now.
  6. Click Update.