Working with Legacy Notify Follow this process to enable and use Notify. About this taskThis content applies only to the Legacy Notify application, available prior to the Geneva release. For information about the Notify application available starting with Geneva, see Notify. Procedure Set up a Twilio account to provide phone connectivity for Notify. Activate Notify. Configure Notify to use Twilio. Begin using Notify immediately within incident alert management. Use the Notify API with other ServiceNow applications to provide SMS, voicemail, email, and conference calls for those applications. View a Legacy Notify questionQuestions contain a response action and a set of response choices. Use these questions to simplify communications. Then, you can monitor the resulting communication thread.View Legacy Notify messagesApplications implementing Notify, such as incident alert management, can send Short Message Service (SMS) text messages to relevant contacts under predefined conditions, such as when a new incident alert has been created.View Legacy Notify conversationsThe Notify Conversation [notifynow_conversation] table tracks bi-directional communications and adds the ability to have more than one active conversation with the same phone number at the same time. View Legacy Notify conference callsApplications that use Notify, such as incident alert management, can launch and maintain conference calls between involved parties.