You can pin a knowledge article to appear in the Featured content section of the
knowledge homepage and at the top of knowledge search results page.
Pinning associates an article to specific keywords. You
can search a keyword in the knowledge service portal or search results page to display
articles in the Featured content section or at the top of the knowledge search results
Role required: knowledge_manager, knowledge_admin, or
Note: The articles added to the Featured content section do not appear in the
global search results and Virtual Agent conversations.
- To display articles in the Featured content section, add a default keyword in
the glide.knowman.default_keyword property
Value field and add the same keyword to all articles
you want to display in that section.
- To display articles at the top of the knowledge search results list, add a list
of keywords to each article you want to display at the top of the list.