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Subscribe to a knowledge article

Subscribe to a knowledge article

Subscribe to a knowledge article within a knowledge base.

Before you begin

Role required: knowledge

About this task

Users can subscribe to a knowledge article from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
Note:

Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.

To subscribe to articles from the base service portal (https://<instance name>/sp?), you must navigate to the Knowledge Management Service Portal pages (for example: https://<instance name>/sp?id=kb_home)from the base service portal.

Procedure

  1. Navigate to Knowledge > Homepage.
  2. Click Subscribe at the top of the knowledge article.
    The system displays an information message about the article subscription and the button toggles to Subscribed.