Perform an AQI review

Perform the AQI review to evaluate the quality of the article.

Before you begin

The knowledge base must have an assigned AQI checklist.

Role required: knowledge_domain_expert, knowledge_coach, knowledge_admin, or admin

About this task

You can only perform an AQI review on the latest published version of an article in a knowledge base. You can perform several AQI reviews for an article. If you perform several AQI reviews for the same version of the article, the latest AQI score appears in the Latest AQI field in the article.

Procedure

  1. Navigate to Knowledge > Articles > Published, and click on an article to perform the AQI review.
  2. Perform one of the following actions:
    OptionInstructions
    The AQI review is not yet started. Click Perform AQI in the form header.
    The AQI review was started and is pending. Click Continue AQI in the form header.
    An Article Checklist Summary form appears.
  3. For each question, select whether the answer is true or false. To change the answer, double click the value in the Answer column, select the required value and click the green check mark.
    Note: The cumulative weighted score of all answers set to true is applied to the AQI score when you save or submit the review.
    True or false questions
  4. Perform one of the following actions:
    ToDo This
    Submit the completed AQI review. Click Submit.

    The form refreshes and the total score of the AQI review is displayed in the AQI score field.

    The system sends an email notification as follows:
    • If the AQI review was performed on the first version of the article, the system sends an email notification to the author of the article.
    • If the AQI review was performed on subsequent versions of the article, the system sends an email notification to the author and creator of the article versions.
      Note: The notification includes the AQI review score and AQI review result. You can customize the content and design of the notification emails.
    Save the pending review to complete later. Click Update and return to the Article Checklist Summaries list.

    The checklist with pending reviews is added to the My Pending AQI Checklists queue. When you want to complete the AQI reviews, navigate to Knowledge > My Pending AQI Checklists and complete the reviews.

What to do next

To view all the AQI reviews you completed, navigate to Knowledge > My Completed AQI Checklists.