Configure knowledge subscription properties

These properties enable the knowledge subscription feature, identify the roles that can use the feature, and identify the article states that generate notifications.

Before you begin

Role required: knowledge_admin or admin

Procedure

  1. Navigate to Knowledge > Administration > Properties.
  2. In the KM Subscription Properties section, configure the following properties.
    PropertyDescription
    Enable subscribe feature for KM

    [glide.knowman.enable_km_subscription]

    Enables or disables the Knowledge Management knowledge subscriptions feature.
    List of roles (comma-separated) who can have subscription feature

    [glide.knowman.enable_km_subscription.roles]

    A comma-separated list of the roles that can use the knowledge subscriptions feature and subscribe to knowledge bases and articles.
    List of workflow states (comma-separated) that can have subscription feature

    [glide.knowman.enable_km_subscription.workflow_state]

    A comma-separated list of the article states for which the knowledge subscription feature is available. The default states include Draft, Review, and Published.
  3. Click Save.