Activate the Knowledge Management Advanced plugin
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Knowledge Management
Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.
Before you begin
Role required: admin
About this task
The Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer) is used to activate the Knowledge Management Advanced plugin.
- Determines whether there are any active Knowledge Management v2 knowledge bases.
- Determines whether there’s a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. Resolve this issue by following the instructions in the Installation of the Knowledge Management Advanced Plugin fails if unique index already exists in article number [KB0634959] article in the Now Support Knowledge Base.
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in a future release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers beginning with the Madrid release. For more information about the new experience, see Knowledge Management Service Portal homepage features.
The Knowledge Management Advanced plugin activates the following features:
- Article versioning
- Article subscriptions
- Article quality index
- Article templates
- Ownership groups
- In context article creation
- Translation management
Demo data is included as part of the Knowledge Management Advanced plugin. If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically. However, the demo data isn’t included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, select the Load Demo Data Only related link, and then select OK.
Procedure