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Knowledge Management Service Portal sorting

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Knowledge Management Service Portal sorting

Use the sort feature on the search results list page to sort knowledge articles and social Q&A in a variety of ways.

Sort the items in a knowledge base or search results list using the Sort by options at the top of the list.
  • Views: sorts by number of article views.
  • Newest: sorts by the date created or updated.
  • Alphabetical: sorts alphabetically by the article Short description field.
  • Relevancy: sorts by relevance to the search term.
By default, the selected option sorts in descending order. Click the option again to sort in ascending order.

The system saves the last selected sort option. When you navigate away from the search results page and then return, this sort option is retained.

Sorting by language

You can also sort articles by language if the I18N: Knowledge Management Internationalization Plugin v2 (com.glideapp.knowledge.i18n2) is activated.

Activating this plugin adds a language link at the top of the search results page. To sort by language, click this link and select the desired language from the drop-down menu. The search results list displays items in the selected language.

Figure 1. Search results page language selection