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Knowledge V3 homepage and Knowledge Management Service Portal comparison

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Knowledge V3 homepage and Knowledge Management Service Portal comparison

A comparison of the features available on the Knowledge Management V3 homepage and the Knowledge Management Service Portal.

Page Component V3 Homepage Knowledge Management Service Portal
Home page Create an article Y Y
Post a question Y Y
Import an article Y N
Knowledge bases Y Y
Featured content Y Y
Most useful Y Y
Most viewed Y Y
Language selection menu Y N
Search text box Y Y
Search results page Create an article Y N
Post a question Y N
Import an article Y N
Search box with language selection Y Y
Sort by Relevancy Y Y
Last updated (newest) Y Y
Views Y Y
Alphabetical N Y
Filter by Knowledge bases Y Y
Categories Y Y
Authors Y Y
Tags N Y
Resource N Y
Rating N Y
View count N Y
Article meta data Authored by Y Y
Article number Y Y
Last modified Y Y
Category Y Y
Number of views Y Y
Star rating Y Y
Relevancy rank Y Y
Tags Y N
Attachments Y Y
Article view page Back button Y N
Create Favorite icon Y N
Navigation hierarchy path Y Y
Article meta data
  • Article number
  • Article version
  • Authored by
  • Last modified
  • Number of views
  • Star rating
Y Y
Subscribe option Y Y
Flag article option Y Y
Create incident option Y Y
Edit option Y Y
Article language selection option Y Y
Helpful yes/no option Y Y
Star rating Y Y
Text box for comments Y Y
Live feed comment Y N
Copy permalink Y Y
Most Recent Tasks widget N Y
Affected Products widget N Y
Most Viewed widget N Y
Most Useful widget N Y
Post a question / Ask a question page Back button Y N
Cancel button Y N
Post Question button Y Y
Search box N Y
Title Y Y
Text editor Y Y
Knowledge base Y N
Category Y N
Tags Y Y
Cancel button Y N
Social QA view page Back button Y N
Navigation path Y Y
Up / down voting Y Y
Subscribe option Y N
Showing tags Y Y
Share / edit / delete options Y Y
Text editor for answer Y Y
Ask a Question button N Y
Question Stats widget N Y
Recent Questions widget N Y

Features not yet supported on Knowledge Management Service Portal

The following features are not yet supported on the Knowledge Management Service Portal:
  • Article import on the Search results page
  • Hierarchical categories on the Article view page
  • Live Feed support for Social Q&A on the Article view page
  • Tags added in Social Q&A are not honored in search results
The glide.knowman.portal.enable_redirect property is not honored for the following use cases:
  • Contextual search in the Incident form
  • Connect
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