With the article versioning feature, users can view and contribute to feedback on the
current versions of knowledge articles.
For more information about feedback options, see Knowledge feedback.
||How this option works with article versioning
|Rating an article
||The average rating for an article is carried over to the checked out version. The
average rating calculation updates and displays on the current version of the article.
|Marking an article as helpful
||The helpfulness percentage of a previous version of an article is also considered
for a new version when displayed in the helpfulness column on the homepage.
||The Comments section at the bottom of an article displays comments from previous
versions unless Live Feed is enabled. Live Feed only shows comments for the current
|Flagging an article
||Checking out an article or setting a previous version to the current version
resets the flagged value to false.
||The view count is carried over to the checked out article. Any view of a version
of an article increments the view count of all subsequent versions. Views to a newer
version of an article do not affect the view count of previous versions.
||The use count is carried over to the checked out article. Any view of a version
of an article increments the use count of all subsequent versions. Views to a newer
version of an article do not affect the use count of previous versions.