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Set a CI field to be recommended

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Set a CI field to be recommended

You can define a list of CI fields as recommended, noting that it is desirable that they are populated by a data source such as Discovery. You can then configure the CMDB completeness KPI to include recommended fields in its aggregated health reports.

Before you begin

Role required: itil has read access, itil_admin (on top of itil) has full access.

About this task

Use this for fields which should not be mandatory, but that might have useful information that the CI should have. For example, a field with information that might at some point help with diagnosis. All classes derive the recommended fields that are defined at the parent level. You can remove any of these derived recommended fields for a CI, without affecting the parent CI or sibling CIs.

For more information about child and parent classes, see Table extension and classes.


  1. Navigate to Configuration > CI Class Manager.
  2. Click Hierarchy to display the CI Classes list. Then select the class that contains the fields that need to be set as recommended.
  3. In the class navigation bar, expand Health and click Completeness. Then click Recommended Fields.
  4. On the Recommended Fields form, use the slushbucket to move the fields that you want to designate as recommended, from the Available list to the Selected list.
  5. Click Save.