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Create CMDB remediation rule

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Create CMDB remediation rule

A CMDB remediation rule is associated with a task that was created for a failed CMDB health test. A CMDB remediation rule is applied automatically or manually to execute a remediation workflow that can, for example, delete stale CIs.

Before you begin

You need to first create and publish a remediation workflow that addresses the CI issue. The workflow can be a regular workflow, or an Orchestration workflow, and the table in the workflow needs to match the task type in the remediation rule. Do not configure the workflow with any filter conditions by setting If condition matches to None, so that the filters of the CMDB remediation rule will apply.

Role required: itil_admin (on top of itil)


  1. Navigate to Configuration > CMDB Remediations.
  2. Fill in the form.
    Field Description
    Name Remediation name.
    Task type Type of CMDB health-related tasks to apply the remediation to.
    Task filter Filters tasks to apply remediation to. Also applies dot-walking on CI fields so that remediation is applied to tasks associated with matching CIs.
    • Manual: Remediation is applied manually.
    • Automatic: The workflow is applied once, upon the creation of a task that matches the Task type and Task filter.
    Active Allowing the workflow to run.
    Workflow The CMDB remediation workflow (regular or Orchestration) that will execute automatically or manually, depending on the Execution setting. You can click the Lookup using list icon, and then click New to create a new workflow.
  3. Click Submit.


If Execution is set to Automatic, then the business rule Run remediations for CMDBHealth task applies the remediation workflow to CIs that match the Task filter. If Execution is set to Manual, then you can manually apply the remediation workflow defined in the rule.