Configure CMDB groups scorecard thresholds

Each CMDB group can have its unique set of scorecard thresholds for best, at risk, and critical state definitions for specific KPIs or metrics.

Before you begin

Role required: itil_admin (on top of itil)

About this task

Scorecard thresholds are used to determine overall metric state, and are defined by upper and lower thresholds:
  • 0 - lower threshold: Best state
  • Lower threshold - upper threshold: At risk state
  • Upper threshold - 100: Critical state
In the base system, for all KPIs and metrics, upper thresholds are set to 67 and lower thresholds are set to 33. You can adjust scorecard thresholds for a specific CMDB group per KPI or metric, to reflect the range of failures that should be used in health reporting.

CMDB groups scorecard thresholds are stored in the [cmdb_health_scorecard_group_threshold] table.

Procedure

  1. In the search box in the navigation bar, enter cmdb_health_scorecard_group_threshold.list and press the Enter key.
  2. In the CMDB Health Group Scorecard Thresholds list, click New.
  3. Fill out the form.
    Field Description
    Upper threshold Upper range of percentage of CIs failing the specified metric tests, that is used to calculate best and at risk states.
    CMDB Group The CMDB group to which this scorecard threshold setting applies to.
    Lower threshold Lower range of percentage of CIs failing the specified metric tests, that is used to calculate at risk and critical states.
    Metric The metric to which the scorecard threshold setting applies to.
  4. Click Submit.