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Identification engine error messages

Identification engine error messages

The identification engine generates the following errors, which are displayed in the Identification Logging pane and in the system logs.

For information about lookup-based CI identification and qualifier chains, see Create or edit a CI identification rule.

Error: IDENTIFICATION_RULE_MISSING

Message Description and Resolution
Identity Rule Missing for table [xyz]
Description:
Identification rule is missing for a class.
Resolution:
Ensure that there is an identification rule for table [xyz], and that the rule is active.

MISSING_MATCHING_ATTRIBUTES

Message Description and Resolution
In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [xyz]. Add these input values in payload item 'abc'
Description:
Missing minimum set of values for criterion attributes for an identification rule.
Resolution:
In the payload, add minimum set of values for criterion attributes for CI Identifier for table [xyz].

Error: NO_CLASS_NAME_FOR_INDEPENDENT_CI

Message Description and Resolution
Cannot have 'sys_class_name' as a key field in an Independent Identity Rule on 'xyz'
Description:
The class attribute was added to the CI identifier which is not supported.
Resolution:
Remove the class attribute from CI Identifier for table [xyz].

Error: IDENTIFICATION_RULE_FOR_LOOKUP_MISSING

Message Description and Resolution
Identity Rule for table [xyz] missing Lookup Rule for class [abc]
Description:
The payload has a lookup class name, but the corresponding lookup rule is missing.
Resolution:
Add lookup identifier entry with [Search on table] as [abc] for CI Identifier for table [xyz].

Error: IDENTIFICATION_RULE_FOR_RELATED_ITEM_MISSING

Message Description and Resolution
Identity Rule for table [xyz] missing Related Rule for class [abc]
Description:
The payload has a related class name, but the corresponding related rule is missing.
Resolution:
Add related entry with [Related table] as [abc] within CI Identifier for table [xyz].

Error: NO_LOOKUP_RULES_FOR_DEPENDENT_CI

Message Description and Resolution
Cannot have Lookup Rule for a Dependent Identity Rule on 'xyz'
Description:
Cannot have Lookup Rule for a Dependent Identity Rule.
Resolution:
Remove lookup identifier entry from dependent CI Identifier for table [xyz].

Error: INVALID_INPUT_DATA

Message Description and Resolution
Found invalid sys_id in payload. No record with sys_id [xyz] exist in table [abc] or is a duplicate record with [discovery_source] field marked as Duplicate
Description:
The payload has a reference to an invalid sys_id.
Resolution:
Remove the referenced sys_id, or provide a valid sys_id.
In payload no data source exist. You need to provide choice value from choice field [discovery_source] in table [cmdb_ci]
Description:

In payload no data source exists.

Resolution:
In the payload, provide a valid choice value from choice field [discovery_source] from table [cmdb_ci].
In payload invalid data source [xyz] exist. You need to provide a valid choice value from field [discovery_source] in table [cmdb_ci]
Description:
The payload contains an invalid data source.
Resolution:
In the payload, provide a valid choice value from choice field [discovery_source] from table [cmdb_ci].
No such relationship with name [xyz] exist in table [cmdb_rel_type]. If out-of-box relationship for [xyz] has been removed or renamed, it should be restored
Description:
The payload is referencing a relationship that does not exist in the [cmdb_rel_type] table.
Resolution:
Verify that the reference to the relationship is accurate. Or, if it is a new relationship, add it to the [cmdb_rel_type] table. Or, If out-of-box relationship for [xyz] has been removed or renamed, restore it.
Payload relations 'xyz' has invalid parent record index: [0]
Description:
Payload references invalid parent indexes.
Resolution:
Check payload indexes and ensure that they are all valid.
Payload relations 'xyz' has invalid child record index: [0]
Description:
Payload references invalid child indexes.
Resolution:
Check payload indexes and ensure that they are all valid.

Error: DUPLICATE_RELATIONSHIP_TYPES

Message Description and Resolution
Duplicate relationship type records exists with name [xyz] in table [cmdb_rel_type] having sys_ids: [abc]
Description:
There are duplicate records in the [rel_ci_type] table for the relationship.
Resolution:
Remove the duplicate records.

Error: DUPLICATE_PAYLOAD_RECORDS

Message Description and Resolution
Found duplicate items in the payload (index 0 and 1), using className [xyz] and fields [abc]. Remove duplicate items from payload
Description:
The payload contains two items whose criterion attributes have identical values.
Resolution:
Remove one of the duplicate items.

Error: LOCK_TIMEOUT

Message Description and Resolution
Failed to acquire synchronization lock for xyz
Description:
Failed to acquire the system mutex lock.
Resolution:
Increase the mutex expiration time by adding the system property glide.identification_engine.mutex_expiration_time and setting to an integer value that is greater than the default value (15 min).

Error: MULTIPLE_DUPLICATE_RECORDS

Message Description and Resolution
Found duplicate records in table [xyz] using fields [abc]
Description:
Found duplicate records in the specified table.
Resolution:
Fix the duplicate records found by the identification engine. Check de-duplication tasks for information about all duplicates.

Error: REQUIRED_ATTRIBUTE_EMPTY

Message Description and Resolution
Missing mandatory field [xyz] in table [abc]. Add input value for mandatory field in payload
Description:
A required attribute is missing in the payload.
Resolution:
In the payload, add input value for mandatory field [xyz] in table [abc].

Error: MISSING_DEPENDENCY

Message Description and Resolution
In payload no relations defined for dependent class [xyz] that matches any containment/hosting rules: [abc]. Add appropriate relations in payload for 'def'
Description:
No relations defined for the dependent class that matches any of its metadata rules.
Resolution:
In payload add appropriate relations for dependent class [xyz] that matches any containment/hosting rules: [abc].

Error: METADATA_RULE_MISSING

Message Description and Resolution
No containment or hosting rules defined for dependent class [xyz]. Add containment/hosting rules for ‘abc'
Description:
There are no containment or hosting rules defined for dependent class.
Resolution:
Add containment or hosting rules for dependent class [xyz].

Error: MULTIPLE_DEPENDENCIES

Message Description and Resolution
Found multiple dependent relation items [xyz] and [abc] in payload
Description:
Multiple dependent relation items exist.
Resolution:
Remove one of the multiple dependent relation items [xyz] or [abc].
Multiple paths leading to the same destination: xyz -> abc
Description:
Multiple paths leading to the same destination.
Resolution:
Remove duplicate relationship/qualifier chains that might exists between xyz -> abc.

Error: ABANDONED

Message Description and Resolution
Abandoning processing payload item 'xyz', since its depends on payload item 'abc' has errors
Description:
Dependent payload item has errors, so abandoning processing.
Resolution:
Resolve the error on the dependent payload item ‘abc'.
Can't find matched record with sys_id [xyz] in table [abc]
Description:
Matched sys_id does not exist in the corresponding table.
Resolution:
Check in table [abc] whether matched record is a valid record based on input payload.
Identification engine API got called recursively, aborting...
Description:
The Identification engine API was called recursively.
Resolution:
Avoid calling the Identification engine API recursively.
Detected error while processing payload from xyz
Description:
Error occurred during processing payload.
Resolution:
Resolve all errors mentioned in the output payload from xyz.
While processing relations encountered errors in payload item: xyz
Description:
Payload item has errors.
Resolution:
Resolve errors in payload item ‘xyz'.
Error occurred during parsing input json payload: xyz
Description:
Error occurred during parsing JSON payload.
Resolution:
Ensure that input JSON payload has correct JSON format.

Error: MULTI_MATCH

Message Description and Resolution
Duplicate dependent records found having relationship [xyz] with same CI (className:[abc], sysId:[def])
Description:
Found duplicate dependent CIs.
Resolution:
Check de-duplication tasks for information about all duplicates, and then delete duplicate records.
Found multiple relations between payload items: 'xyz' and 'abc'
Description:
Found multiple relations between payload items.
Resolution:
Check for duplicate relationship chains and qualifier chains that might exist.
Found duplicate records in lookup table [xyz] using fields [abc] and reference field [def]
Description:
Found duplicate records in lookup table.
Resolution:
Check de-duplication tasks for information about all duplicates, and then delete duplicate records.

Error: QUALIFICATION_LOOP

Message Description and Resolution
Qualification chain has loop that contains relation 'xyz'
Description:
Qualification chain has a loop.
Resolution:
Remove the loop from the qualification chain with relation ‘xyz'.

Error: TYPE_CONFLICT_IN_QUALIFICATION

Message Description and Resolution
Invalid payload, qualification chain has multiple possible paths for payload items: 'xyz' and 'abc'
Description:
Multiple qualification paths found.
Resolution:
Remove multiple possible qualification paths between items ‘xyz’ and ‘abc'.

Error: RECLASSIFICATION_NOT_ALLOWED

Message Description and Resolution
CI Reclassification not allowed from class: [xyz] to [abc]
Description:
CI reclassification not allowed.
Resolution:
Check reclassification tasks for information about reclassification, and check if reclassification from class: [xyz] to [abc] is valid.

Error: DUPLICATE_RELATED_PAYLOAD

Message Description and Resolution
Found duplicate Related items (0 and 1) in the payload index 1 using fields xyz
Description:
Duplicate Related items present.
Resolution:
Remove one of the duplicate related items present in the payload.

Error: DUPLICATE_LOOKUP_PAYLOAD

Message Description and Resolution
Found duplicate Lookup items (0 and 1) in the payload index 1 using fields xyz
Description:
Duplicate lookup items present.
Resolution:
Remove one of the duplicate lookup items present in the payload.