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CI reclassification

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CI reclassification

During the CI identification process, a CI might need to be reclassified to a different sys_class_name type. By default, CIs are reclassified automatically. If automatic reclassification is disabled, then the CI is not reclassified and the system generates a reclassification task for your review.

A CI can be upgraded to a higher class, downgraded to a lower class, or switched to a different branch in the class hierarchy. For more details about reclassification operations, see Reclassify a CI. You can configure CI reclassification behavior at a system-wide level or individually per CI.

Enabling and disabling automatic CI reclassification

You can use the glide.class.upgrade.enabled, glide.class.downgrade.enabled, and glide.class.switch.enabled properties to configure system-wide behavior for CI reclassification. These properties are set to true by default, enabling automatic reclassification. To disable automatic CI reclassification, set the respective properties to false.

Alternatively, you can control the reclassification behavior for individual CIs in the input payload of the createOrUpdateCI() API. In the payload, you can set these properties to true or false to temporarily override the respective property setting.
  • classUpgrade
  • classDowngrade
  • classSwitch

The following sample JSON payload enables automatic reclassification for the specified CI:

{ items: [{className: 'cmdb_ci_server', classUpgrade: true, classDowngrade: true, classSwitch: true, values: {name: 'linux123', serial_number: '12srt567', ip_address: ''}, }]}

View a reclassification task

When automatic CI reclassification is disabled, reclassification tasks are created for CIs that could not be automatically reclassified during the identification process. Review these tasks to locate the CIs and decide if to reclassify them.

Before you begin

Role required: admin or itil


  1. Navigate to Configuration > Identification/Reconciliation > Reclassification Tasks.
  2. Select a reclassification task.
  3. Examine the details on the Reclassification Task form.
    Table 1. Reclassification Task form
    Field Description
    Configuration item The CI that must be reclassified.
    Short description Short description noting that CI reclassification was not allowed.
    Description Description noting the current class of the CI and the class that the CI must be changed to.
    Internal payload Payload used in the identification process.

What to do next

After examining the task details, you can locate the CI that is noted in the task Description and manually reclassify it. For details, see Reclassify a CI.