Enable automatic updates to the wish list

Updates the wish list with user-specific changes from multiple tabs and platforms.

Before you begin

Role required: admin or sp_admin

Procedure

  1. Navigate to Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. Access the wish list.
  3. Press the Ctrl key, click on the wish list widget, and select Instance Options.
  4. Select the Auto update wish list check box.
  5. Perform these additional steps only for upgrade customers.
    1. Navigate to Service Portal > Service Portal Configuration.
    2. Select Portals from the header.
    3. Ensure that Service Portal is selected in the first choice list.
    4. Select SP Header Menu in the portal hierarchy chart.
    5. In the Additional options, JSON format field, set the auto_update_wishlist value as true.
      "auto_update_wishlist": {
              "displayValue": "true",
                "value": true}
    Figure 1. Automatic updates to the wish list
    Screenshot to automatically update the wish list