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Create an announcement type

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Create an announcement type

Announcement types determine where an announcement displays. Announcements include two base system types: banner and widget.

Before you begin

Role required: admin, sp_admin, or announcement_admin

About this task

Similar to creating a category tag, you can create alternative types to define custom locations. For example, to display an announcement only in a specific widget instance, you can create an announcement type for that widget instance. Any announcements tagged with that type will only display in the desired widget instance.


  1. Navigate to System Definition > Tables > Announcement Consumer Type.
    The Announcement Consumer Type table [announcement_consumer_type] opens.
  2. In the Columns section of the form, Click New.
  3. Define a Name. The name is used to associate an announcement with a widget instance.
  4. Click Save.
  5. Add the custom type to an announcement.
    1. Navigate to Service Portal > Announcements.
    2. Open an existing announcement or create a new announcement.
    3. In the Type field, select the custom type.
    4. Click Save.
  6. If using the type in a widget, define the type as a widget instance option.
    The announcement banner only displays announcements tagged with the Banner type.
    1. Navigate to an instance of the Announcement widget.
    2. Control + right-click the widget instance and select Instance Options.
    3. In the Type field, select the custom announcement type.


The widget instance associated with the type displays any announcements tagged with the same type.