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Unsupported features in Service Portal

Unsupported features in Service Portal

Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments. ServiceNow will continue to enhance Service Portal over time.

Not currently supported

  • Domain separation

No plans to support

  • @ Mentions
  • Click-through/pop-ups
  • UI macros
  • Formatters
  • UI actions marked as Client
  • Nested container Catalog variables
  • Survey wizards

Some client scripting globals are also unavailable in Service Portal. For more information, see Service Portal and client scripts.

This site is scheduled for a small content update on Monday, November 19th, between the hours of 3:30pm and 5:00pm Pacific Time (Nov 19 23:30 – Nov 20 1:00 UTC). Acces to this site may be slightly delayed during that time.