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Service Portal properties

Service Portal properties

The Service Portal properties page provides several configuration options for Service Portal.

Administrators can access these properties by navigating to Service Portal > Properties.

Table 1. Service Portal Properties
Property Description
Default 404 page (page ID or sp_page sys_id) for Service Portal

glide.service_portal.default_404_page

The default page your users see whenever a page cannot load properly.The string must match the name of the page exactly
Enable Social Q&A in Service Portal

glide.sp.socialqa.enabled

Allow users to ask questions in a portal using the social Q&A widgets.
  • Type: true | false
  • Default value: true
On the properties page this appears as a check box, which is selected by default.
Show a message to admin users in Service Portal pages if a browser error is encountered

glide.sp.show_console_error

  • Type: true | false
  • Default value: true
On the properties page this appears as a check box, which is selected by default.
Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, and so on)

glide.service_portal.stream_entry_limit

Limit the number of entries users can see in the ticket conversation widget. Users only see the most recent entries and won't be able to go further back in the history than the max allowed amount.
  • Type: integer
  • Default value: 100
Default sort order for announcements

glide.service_portal.announcement.default.sort_order

The sort order for banner announcements.
  • Type: choice list
  • Default value: Start Date Descending
Options include:
  • Start Date Ascending: The oldest start date appears first.
  • Start Date Descending: The most recent start date appears first.
  • End Date Ascending: The oldest end date appears first.
  • End Date Descending: The most recent end date appears first.
If user criteria [com.glide.service-portal.user-criteria] is enabled, the following properties also appear in the Service Portal properties page: