KB Categories widget Lists the categories for your Knowledge Base. Figure 1. KB Categories widget Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to Knowledge > Administration > Knowledge bases, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category. The knowledge base a portal uses is determined in the portal form. On the Service Portal configuration page (Service Portal > Service Portal configuration) click Portals in the header menu. Select a portal from the list, then in the knowledge base list, select a knowledge base. Figure 2. Select knowledge base Instance options The KB categories widget does not include instance options.