Contextual Search widget
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Service Portal Designer
Contextual Search is an embedded widget that can be added to a record producer and used with the SC Catalog Item widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.
By default, the widget is included in the Create Incident record producer form to display items based on keywords entered in the description. These items can be knowledge articles or Service Catalog items. These search results appear as the user types the information.
To use this widget with other record producers, see Define contextual search for the record producer.

Related Content
- Create and edit a page using the Service Portal Designer
Create or edit a page and use layouts to organize the columns that house the widgets.
- Configure widget instances
Create unique instances of widgets by configuring the options for each instance.
- Clone a widget
Take advantage of existing code by cloning and editing an existing widget.
- Contextual search