Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Pause and resume individual workflows

Pause and resume individual workflows

To pause individual workflow contexts, specify the date and time of day at which the workflow context should resume. When a workflow context is paused, the system saves basic information about the pause request, such as the resume date and time, in the wf_pause_request table. A workflow context automatically resumes at a specified date and time of day, but paused workflow context can be manually resumed as needed.

Before you begin

Role required: Workflow_admin or workflow_publisher, workflow_creator

Install and activate the Workflow Pause Utility plugin.

Procedure

  1. Navigate to Workflow > Live Workflows > Active Contexts.
  2. Select the individual workflow context you are pausing.
    Workflow Context appears.
  3. In Related Links, click Pause.
    A Workflow Pause Inputs dialog appears.
  4. In the Workflow Pause Inputs dialog:
    1. Click to select the date, and enter the time of day (in hours, minutes, and seconds) at which the workflow should resume. You can select the current date or future date, but you must enter a time of day in the future.
      For example, to pause the workflow context at 13:30:00 (1:30 pm), select the date from the calendar, and then enter 13, 30, and 00 into the respective Time: fields.
    2. Click when finished.
    3. The selected date and time of day appear in the Resume At field.
    4. Click OK to return to Workflow Contexts.
      The selected workflow is now paused. Use Workflow pause request to monitor its status.
  5. Paused workflows resume on the date and time of day specified in the Resume At field. To manually resume a currently paused workflow context:
    1. Navigate to Workflow > Live Workflows > Active Contexts.
    2. Select the individual workflow context you are pausing.
      Workflow Context appears.
    3. In Related Links, click Resume.