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Encrypted workflow scratchpad

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Encrypted workflow scratchpad

The Encrypted Workflow Scratchpad plugin (com.snc.encrypted.scratchpad) provides encrypted scratchpad support for workflow context and workflow executing activities.

The platform supports encryption on most fields, and workflows can execute on tables with encrypted fields. Encrypted data is typically stored in the workflow scratch pad for workflows that execute using encrypted fields and must access this data after processing an approval, timer, or create task activity.

Data in the workflow scratchpad is not encrypted by default. The Workflow engine supports scratchpad encryption and executing activity records only when the Encrypted Workflow Scratchpad plugin is activated. Once activated, data stored in the wf_context and wf_executing scratchpads is protected by a private workflow engine encryption context, and is prevented from being stored in plain text.

Activate encrypted workflow scratchpad

Activate the Encrypted Workflow Scratchpad plugin (com.snc.encrypted.scratchpad) if you have an admin role.

Before you begin

Role required: admin

The Encrypted Workflow Scratchpad plugin must be activated via a customer support request. You should activate and thoroughly test the plugin in a non-production instance. Only after you satisfied with the results should you activate it in a production instance.

When activating it in a production instance, you should pick a low transactional volume time to do so. Prior to its activation, first activate the Workflow Pause Utility (com.glideapp.workflow.pause), and then pause all active workflows. Refer to Workflow pause utility. After activating the Encrypted Workflow Scratchpad plugin, resume all paused workflows.

About this task

Encrypted Workflow Scratchpad activates these related plugins if they are not already active.
Table 1. Plugins for Encrypted Workflow Scratchpad
Plugin Description
Encryption Support


Allows text fields and attached files to be encrypted.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that depend on other plugins, those plugins are listed under Some files will not be loaded because these plugins are inactive. The optional features are not installed until the listed plugins are installed (before or after the installation of the current plugin).

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—Sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good practice when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.

What to do next

Once you install and activate the plugin, resume all paused workflows. Refer to Pause and resume all or multiple workflows.