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View the overview of all surveys

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View the overview of all surveys

Use this homepage to view various survey reports such as results by metric type and state. You can refresh, add, delete, and rearrange widgets. All reports on the Survey Overview page have demo data.

Before you begin

Role required: admin or survey_admin

About this task

You can refresh, add, delete, and rearrange widgets. All reports on the Survey Overview page have demo data.

Procedure

  1. Navigate to Survey > Overview.
    The following reports are available:
    Table 1. Survey Overview page
    Report Table
    Assignment group Customer Satisfaction 90 day average Metric Result [asmt_metric_result]
    Service Desk Survey 'Timely Response' 90 Days Metric Result [asmt_metric_result]
    Surveys by Metric Type and State Assessment Instance [asmt_assessment_instance]
    Service Desk Survey 'Overall Experience' 60 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'Tech Courteous' 90 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'First Call Resolve' 60 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'Tech Competence' 60 Days Metric Result [asmt_metric_result]
  2. To view the required information, click elements within the reports.
  3. To refresh, edit, or close a widget, point to the widget and select the required option.
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