View the overview of all surveys

Use this homepage to view various survey reports such as results by metric type and state. You can refresh, add, delete, and rearrange widgets. All reports on the Survey Overview page have demo data.

Before you begin

Role required: admin or survey_admin

Procedure

  1. Navigate to Survey > Overview.
    The following reports are available:
    Table 1.
    Report Table
    Surveys by Metric Type and State Assessment Instance [asmt_assessment_instance]
    Assignment group Customer Satisfaction 90 day average Metric Result [asmt_metric_result]
    Service Desk Survey 'Overall Experience' 60 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'Timely Response' 90 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'First Call Resolve' 60 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'Tech Courteous' 90 Days Metric Result [asmt_metric_result]
    Service Desk Survey 'Tech Competence' 60 Days Metric Result [asmt_metric_result]
  2. Click elements within the reports to view the required information.
  3. To refresh, edit, or close a widget, point to the widget and select the required option.