This site is scheduled for a small content update on Thursday, March 28th, between the hours of 8:00am and 12:00pm (noon) Pacific Time (Mar 28 15:00 – Feb 22 19:00 UTC). Access to this site may be slightly delayed during that time.

Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Survey categories

Log in to subscribe to topics and get notified when content changes.

Survey categories

Survey categories provide a way to group questions of a similar theme for a given survey.

There must be at least one survey category per survey definition and every survey question must be associated with a category. When you create a survey, the system generates one category, which all the questions belong to.

For simple surveys, one category is usually enough. Consider creating additional categories if you want to accomplish any of the following tasks.

  • Separate groups of questions into collapsible sections by category on the survey questionnaire.
  • Report on category scores, which are calculated based on responses for all questions within each category.
Feedback