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Omit an email notification watermark

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Omit an email notification watermark

You can omit watermarks on email notifications if you do not want the instance to match the notification to an existing record.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Notification > Email > Notifications.
  2. Select the email notification to update.
  3. Click the Advanced View related link.
  4. In the What it will contain section, select the Omit watermark check box.

What to do next

When incoming email does not contain a watermark, the system searches the subject line and message body for a record number. The system attempts to match any record number that it finds to an existing record. If there is a matching record number, the system updates the record with the values in the incoming email. To ensure that response email messages don't update records, remove the record number variable ${number} from the Subject and Message HTML fields.
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