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Create a push action

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Create a push action

A push action is a server-side script that runs when the instance receives a response to an actionable push message.

About this task

Create a push action to perform an action on the instance. For example, you might have an actionable push message that lets the user approve a change request. The action that handles the response should update the Approval field on the relevant Change Request record.

You can use global variables or, optionally, current variables and parameters passed through the JSON content.


  1. Navigate to System Notification > Push > Push Action.
  2. Fill in the form fields (see table).
  3. Click Submit.
    Table 1. Push Notification Action form fields
    Field Description
    Name Enter a descriptive name for the action.
    Script Enter the script.