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Activate push notifications

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Activate push notifications

Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.

Before you begin

Role required: admin

About this task

Ensure the following plugins are active on your instance:
  • Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
  • Notification System Push Addon: Adds support for push notifications to the existing notification system.
  • Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.


  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.