Apply notification conditions

You can set various conditions and filters to control the notifications you receive. You can also enable or disable an email digest and the delivery of individual notifications by channel.

Before you begin

Role required: user

About this task

You can choose to enable certain features and set different conditions that control the notifications you receive. You can:
  • Enable or disable an email digest if a digest is available for the notification. An email digest is a single email that summarizes the activity for the notification during a time interval that you specify. Admins configure the email digest content for a notification.
  • Enable or disable a channel on which the notification is received.
  • Set preconfigured schedules and filters that determine when you receive your notifications.
  • Set more advanced filter conditions to limit the notifications delivered to you.

Procedure

  1. Click the gear icon (System Settings gear icon) in the banner frame to open the System Settings window, and click the Notifications tab.
  2. Select the notification:
    1. In the Notifications By Category section, click the row or right arrow (>) of the category that you want to view.
    2. In the list of notifications for the category, click the row or right arrow (>) next to the notification that you want to edit.
  3. To enable or disable an email digest for the notification, if an email digest is available:
    1. Click the Email Digest switch.
      The email digest is enabled when the switch is green and disabled when the switch is grey.
    2. If you enabled the digest, select the Interval (length of time) during which the notifications are accumulated.
    Example notification settings for a notification with the email digest enabled
    The interval begins with the first occurrence of notification activity during the specified interval. For example, if you selected the Daily interval and the first notification occurs at 07:00, the system begins accumulating notifications at 07:00 and stops at 07:00 the next day. Soon after the interval ends, the system sends the email digest instead of sending the individual notifications that were triggered during the digest interval. If you disabled the digest, the system immediately stops accumulating the notifications and does not send the email digest.
  4. To enable or disable a channel on which the notification is received, click the switch for the channel.
    The notification is enabled when the switch is green and disabled when the switch is grey. If you previously disabled an entire channel, you cannot enable that channel for the notification.
  5. To set more criteria for notification delivery, click the row or the right arrow (>) next to the channel for the notification.
    1. Complete the Apply Conditions form (see table).
      Expanded fields in Apply Conditions form for a notification
      Field Description
      Schedule Select a schedule that determines when the notification can and cannot be received.
      Filter Select a pre-configured filter with the criteria that determines when the notification can be sent. For example, you might select a filter whose conditions send notifications when an incident with a priority of 1 - Critical is opened for a network issue.
      Advanced filter Select this check box to use the condition builder to create additional criteria. When you select the check box, the Table and Conditions fields are displayed.
      Table Select the table for the notification. For example, if you selected an incident-related notification, you might select the Incident [incident] table.
      Conditions Define as many conditions as needed to limit the notifications you receive. For example, you can choose to be notified only when an incident alert is created for a specific configuration item.
    2. Click Save.
      To navigate back, click the left arrow (<) at the top of the Notifications window.