Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • Madrid
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Email image filtering properties

Log in to subscribe to topics and get notified when content changes.

Email image filtering properties

Use email image filtering properties to control how inbound email images are handled as attachments to and displayed in the activity formatter of target records.

By default, the system handles inbound email images, such as logos or email signatures, as attachments to inbound matched target records. These images are also visible in the activity formatter of the target records. But with each email reply, the system replicates these images, which can cause duplicate image attachments to the target record and also duplicate images in the activity formatter.

To filter images from emails and reduce duplicate image attachments to target records, configure the following properties in the sys_properties.list table. Use these properties to:
  • Specify the email image sizes eligible for filtering.
  • Choose an action that controls image attachment behavior and image visibility in the activity formatter.
Note: These properties do not delete attachments. You can verify attachment records in the Attachments [sys_attachment.list] table.
Table 1. Email image filtering properties
Name Description Sets the minimum image size in bytes of inbound email images that can be filtered. Any image below this size limit is eligible for filtering.
  • Type: Integer
  • Default value: 0 (no filtering)
  • Location: sys_properties.list table Specifies the image filtering behavior.
Note: Regardless of the action you select, the image is visible when you choose to Preview HTML Email or Show Email Details in the activity formatter.
  • Type: Choice list
    • AttachTarget - Associate the image to the target record. The image is visible in the activity formatter and in the attachment to the target record.
    • AttachEmail - Attach the image to the email record. The image is not visible in the activity formatter of the target record nor in the attachment to the target record.
    • AttachNone - Do not attach the image to a record.
  • Default value: AttachTarget
  • Location: sys_properties.list table