Request IntegrationHub

Flow Designer is a Now Platform feature that enables you to automate processes within a single ServiceNow instance. Use base system actions or Action Designer steps to manipulate records, send emails, trigger notifications, and expose scripts as code-less components. Create integrations with external systems by requesting IntegrationHub. IntegrationHub enables base system components in Action Designer, such as the Script step, to call external systems using integration APIs and activates protocol steps like REST.

Before you begin

Role required: none

About this task

The ServiceNow IntegrationHub Installer plugin (com.glide.hub.integrations) requires a separate subscription and must be activated by ServiceNow personnel. This plugin includes demo data and activates related plugins if they are not already active.

ServiceNow IntegrationHub Installer activates these related plugins if they are not already active.
Table 1. Plugins for ServiceNow IntegrationHub Installer
Plugin Description
ServiceNow IntegrationHub Action Step - REST

[com.glide.hub.action_step.rest]

Enables the REST action step in Flow Designer.
HipChat Spoke for ServiceNow IntegrationHub

[com.sn.hipchat.ah]

The HipChat Spoke for ServiceNow IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the creation of conversations, add users to a conversation, and send messages to a conversation.
Slack Spoke for ServiceNow IntegrationHub

[com.sn.slack.ah]

The Slack Spoke for ServiceNow IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to send messages about incidents and problems to a channel.
Microsoft Teams Spoke for ServiceNow IntegrationHub

[com.sn.ms_teams.ah]

The Microsoft Teams Spoke for ServiceNow IntegrationHub provides actions that a Process Analyst can use when designing flows to automate sending messages about Incidents and Problems to a MS Teams channel.
ServiceNow eBonding Spoke for ServiceNow IntegrationHub

[com.glide.sn.ebonding.ah]

The ServiceNow ebonding Spoke for the ServiceNow IntegrationHub provides Actions that enable process analysts to compose flows that help in ebonding with remote ServiceNow instances.

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and sub-production instances, generally within a few days.

If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, follow these steps.

Procedure

  1. In the HI Service Portal, click Service Requests > Activate Plugin.
  2. Fill out the form.
    Target Instance Instance on which to activate the plugin.
    Plugin Name Name of the plugin to activate.
    Specify the date and time you would like this plugin to be enabled

    Date and time must be at least 2 business days from the current time.

    Note: Plugins are activated in two batches each business day in the Pacific timezone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments.
    Reason/Comments Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need the plugin activated at a specific time instead of during one of the default activation windows.
  3. Click Submit.