Slack spoke

The Slack spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Slack channels.

Slack actions

The Slack spoke is an available integration through IntegrationHub. You can specify the following Slack actions within a flow:
Table 1.
Action Description
Post a Message Send a message to a Slack channel using an Incoming Webhook. Specify the Webhook URL and Message to send.
Post Change Details Send details about a ServiceNow change record to a Slack channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
Post Incident Details Send details about a ServiceNow incident record to a Slack channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
Post Problem Details Send details about a ServiceNow problem record to a Slack channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

Slack Inputs

The following inputs are common to the Slack actions:
Table 2.
Input Description
[Required] Webhook URL The Slack webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Slack documentation.
[Optional] Message Title of the message.
[Optional] Additional Message Add a message before the record details.
[Optional] Channel Specify the Slack channel to post information.
Username Specify a username to include in your post.
[Optional] Override Default Field You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
[Optional] Icon Add an icon to the communication.
Note: If you do not specify a Username, Channel, or Icon, it will post the message using the defaults as configured in your webhook. If you specify them here, they will override those defaults.

Example

You can add a Slack Post Incident Details action to a flow which identifies newly created high priority incidents, a username, and a specific slack channel.