Microsoft Teams spoke

The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

Microsoft Teams actions

The Microsoft Teams spoke is an available integration through IntegrationHub. You can specify the following Microsoft Teams actions within a flow:
Table 1.
Action Description
Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

Microsoft Teams Inputs

The following inputs are common to the Microsoft Teams actions:
Table 2.
Input Description
[Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
[Optional] Title Title of the message.
[Optional] Additional Message Add a message before the record details.
[Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
[Optional] Theme Color (Hex) Hex code value of color to highlight the message.

Example

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.