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HipChat spoke

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HipChat spoke

The HipChat spoke provides actions which post messages and ServiceNow incident, problem, and change record details to a HipChat conversation.

HipChat actions

The HipChat spoke is an available integration through IntegrationHub. You can specify the following HipChat actions within a flow:
Table 1.
Action Description
Post a Message Send a message to a HipChat room. Specify the Room Notification URL, Auth Token, and Message to send.
Post Change Details Send details about a ServiceNow change record to a HipChat room. Specify the Room Notification URL, Auth Token, and Change record to send.
Post Incident Details Send details about a ServiceNow incident record to a HipChat room. Specify the Room Notification URL, Auth Token, and Incident record to send.
Post Problem Details Send details about a ServiceNow problem record to a HipChat room. Specify the Room Notification URL, Auth Token, and Problem record to send.

HipChat Inputs

The following inputs are common to the HipChat actions:
Table 2.
Input Description
[Required] Room Notification URL The HipChat notification REST API URL. Example: https://api.hipchat.com/v2/{room name}/ah-test/notification
[Required] Auth Token You need an access token to send notifications. Refer to the HipChat API access token guide for details.
[Optional] Additional Message Add a message to the record details.
[Optional] Override Default Field You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.

Example

You can add a HipChat Post Incident Details action to a flow which identifies high priority incidents and who they are assigned to.

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