Set up an Edge Encryption user account The Edge Encryption proxies connect to the instance as a user to obtain and update encryption configuration information. Create a user account for this purpose and give the edge_encryption role to the user. Before you begin The Edge Encryption plugin must be installed before you can assign the role. Role required: admin Procedure On your ServiceNow instance, create a user account to be used by the Edge Encryption proxy applications. Assign the edge_encryption role to the user.