A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

Before you begin

Role required: content_admin or admin

About this task

The block works with content types in the Default detail page field. For more information, see Configure a content type.

If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.

Procedure

  1. Navigate to All > Content Management > Configuration > Page Detail Settings.
  2. Click New.
  3. Complete the Detailed Content form.
  4. Click Submit.