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Domain separation in Assessments

Domain separation in Assessments

This is an overview of domain separation and Assessments. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

Overview

Support: Level 2

Domain separation is supported in this application. Not all ServiceNow applications support domain separation; some include limitations on the data and administrative settings that can be domain separated. To learn more, see Application support for domain separation.

As an assessment creator, assessment_admin can create or edit an assessment in their assigned domain. A Global domain assessment_admin can create or edit assessment in any domain.

As an assessment taker, a user in a particular domain can see assessable records in the Global domain, in the user's domain, and in any child domains. Users in the Global domain can see all assessable records.

How domain separation works in Assessments

If the metric type is global:

  • All the categories and metric should be Global

  • Assessable records can be from different domains

  • When the assessment is assigned to a user, then:

    • Users in the Global domain can see all assessable records

    • Users in a particular domain can see assessable records in the Global domain, in their domain, and in any child domains

    • If the user does not have access to any of the assessable records (for example, the metric type is Global, but all assessable records are in Acme domain and a user in the XYZ domain is assigned the assessment), the assessment instance is not created and an “Instance could not be created” error message occurs.

If the metric type is not Global:

  • All categories and metrics must be in the same domain as the metric type

  • All assessable records must be in the same domain as the metric type

  • You can assign assessments to users that are in the Global domain, in the domain of the metric type, or in any parent of the domain of the metric type